Getting feedback is probably some of the more difficult work of design thinking. It is typical to get feedback that sounds like "Awesome work!" or "That is cool!" - which doesn't give a designer much to work with.
The goal of design thinking is to build a relationship with your stakeholders and advisors so that you can receive feedback that is critical and constructive.
The goal of design thinking is to build a relationship with your stakeholders and advisors so that you can receive feedback that is critical and constructive.
I wrote the first draft of the survey and sent it an assortment of people through Twitter. To be honest, I didn't think too much initially about who I was asking, but rather who I had had recent interactions with and seemed like they would respond promptly. As I analyzed who I had sent it to, I found that there wasn't much diversity in that initial pool and sent it out to another round of reviewers. Overall, I sent the survey to 8 people and got a varying degree of participation and responses.
As feedback was coming, I worked to absorb what was being said and respond appropriately. In some cases, I needed to clarify my intent or goal. There are times when everything makes sense in our head because we have more pieces than everyone else, which creates the challenge of sharing the right amount of information.
Alternatively, there was feedback on what was working too. Surveys are not my favourite tool, mostly because it is a sort of a one-sided conversation. So I wanted to make sure that I created a safe space for you to respond. I got some great feedback that it really made participants feel like they could contribute freely.
Lastly, asking and getting this feedback confirmed that asking the Exhibit Change community is the only way to move this work forward. The responses I got were warm and supportive, and above what I was expecting.
Next up, see how the response is to sending the survey out there.
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Jenn - feeling gratitude and anticipation
As feedback was coming, I worked to absorb what was being said and respond appropriately. In some cases, I needed to clarify my intent or goal. There are times when everything makes sense in our head because we have more pieces than everyone else, which creates the challenge of sharing the right amount of information.
Alternatively, there was feedback on what was working too. Surveys are not my favourite tool, mostly because it is a sort of a one-sided conversation. So I wanted to make sure that I created a safe space for you to respond. I got some great feedback that it really made participants feel like they could contribute freely.
Lastly, asking and getting this feedback confirmed that asking the Exhibit Change community is the only way to move this work forward. The responses I got were warm and supportive, and above what I was expecting.
Next up, see how the response is to sending the survey out there.
--
Jenn - feeling gratitude and anticipation